Consumer Returns Dashboard & History Report | Distributor Accounts

This article will walk you through the steps of processing Customer Returns and how to decline a return. This report will look similar to your Free Goods and Rebate Dashboard. 

How to Process Consumer Returns:

1. Go to the Returns Dashboard.  

2. Create a Credit Return Batch.

You can edit the name of the Batch via the textbox next to the red button.  You can also use the filter options on the left to narrow down by Retailer Locations or Manufacturers as well. 

3. Once you create a batch it will take you to the Unfulfilled Batches section. Select the Batch to process. 

4. Issue Credit to the Retailer. 

5. Once credited to the retailer, mark the batch as fulfilled in Astro. 

You can select Unbatch Consumer Returns if needed, which will move the redemptions back to Unbatched. 
On your Unfulfilled Batch, you can also decline any returns by click on the Retailer Name and following the links to get to the Decline Return button. 

8. You will get a pop-up confirmation. Select the "Mark Fulfilled" button or the "Mark Fulfilled and Enter Credit Info" to add additional information to that batch to complete.

9. This will move the batch to Fulfilled section. From here you can create another batch, that you can send to the Manufacturer by clicking on "Create Credit Batch".  You can edit the name of the Batch via the textbox next to the red button. 

10. This will move the batch to the Batches Grouped for MFG Credit section, were you can export the report and send to the manufacturer. 

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How to Decline a Return:

1. You can decline a return in you Unfulfilled or Fulfilled batches. Select that batch.
In this example we are declining within a Fulfilled batch. 

 

2. Click on the Retailer's Name. 

3. Under the Actions column you can select "Decline/Reject Return Credit" button. 

You can also Unbatch a specific return item using in this section as well. 

4. Select the reason for the denial. You can add any additional notes in the textbox as well. 

You can also undo the decline for that return if needed.

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Consumer Return History Report:

You can also access the history report for any consumer returns in your Astro account. 

1. Go to Reports. 

2. Select Consumer Returns Fulfillment History. 

3. You can download a history report. You can select a specific Manufacturer and a date range. 

4. The export will contain the Astro Return ID Number, Astro Batch ID Number, the Manufacturer's Name, when the batch was Pulled on and Fulfilled, the Customer's Name, the Item UPC and Description, the Reason for the Return, Item's Lot Code, when it was Returned On, the Best By Date of the Item, and the Retailer Location information. 

If you would like to opt-out of this feature, please contact us at distributor@astroloyalty.com

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