Training Videos | Distributor and Direct Fulfillment Accounts

Training Videos | Distributor and Direct Fulfillment Accounts

1. How to Process Retailer Redemptions:



2. How to Unbatch or Decline Redemptions:

You can unbatch or decline redemptions in the Unfulfilled or Fulfilled section of your Dashboards. These articles will walk you through the different options:
Free Goods Fulfillment | Unfulfilled Batches | Unbatch an Entire Unfulfilled Report
Free Goods Fulfillment | Unfulfilled Batches | How to Unbatch a Single Redemption

How to Decline:



And if you need to undo a declined redemption, check out this article: 
Free Goods Fulfillment | Unfulfilled Batches | How to Undo a Declined Credit

3. Reports

You have several types of reports available to you in your account! We have each of these listed in the Reports section of our knowledge base: Astro Distributor Reports and we will cover each one in the video below. 



4. Accessing the Knowledge Base Articles

You can access our Knowledge Base articles anytime in your account, by clicking on the Help button.
 

If you have any questions, don't hesitate to reach out to us at distributor@astroloyalty.com!

    • Related Articles

    • How to Process Free Good Redemptions | Direct Fulfillment Account

      When logging into Astro you will see two Dashboards. One for Free Goods (any Buy X Get Y Free types of programs) and one for Rebates (any dollars off program redemptions). 1. Click the Dashboard button to enter the Free Goods section. Unbatched: 1. ...

    • How to Process Rebate Redemptions | Direct Fulfillment Account

      When logging into Astro you will see two Dashboards. One for Free Goods (any Buy X Get Y Free types of programs) and one for Rebates (any dollars off program redemptions). 1. Click the Dashboard button to enter the Rebates section. Unbatched: 2. The ...

    • How to Process Free Good Redemptions | Distributor Account

      When logging into Astro you will see two Dashboards. One for Free Goods (any Buy X Get Y Free types of programs) and one for Rebates (any dollars off program redemptions). 1. Click the Dashboard button to enter the Free Goods section. Unbatched: 1. ...

    • How to Process Rebate Redemptions | Distributor Account

      When logging into Astro you will see two Dashboards. One for Free Goods (any Buy X Get Y Free types of programs) and one for Rebates (any dollars off program redemptions). 1. Click the Dashboard button to enter the Rebates section. Unbatched: 2. The ...

    • Overview | Distributor and Direct Fulfillment Accounts

      Once you log into the Distributor Portal, the landing page will offer two options, the Free Goods Dashboard or the Rebates Dashboard. Both the Free Goods Fulfillment and Rebate Fulfillment will house reports of redemptions submitted by retailers and ...