Free Goods Unbatched | How to Reassign Retailer Programs to Temporary Holding
This option is intended if you do not service a retailer for a particular brands. This option changes the distributor on their program to Temporary Holding.
If a retailer submits a redemption that they did not purchase from you, but you do service that retailer, then you can Decline the redemption instead: Free Goods Fulfillment | Unfulfilled Batches | How to Decline a Batched Redemption
1. Check only the boxes next to the redemption
reports you want to remove from your portal.
2. Click Re-assign Checked Credits
to Temporary Distributor.
3. Review the selected items before you commit
to assigning them to Temporary Holding. Include a reason for the reassignment in
the text box for the retailer (optional). If you are satisfied with the reassignment selection, click Re-assign Free Goods.
If you notice that you accidentally selected redemptions that you do not wish to move, click Cancel to go back to Unbatched Rewards. Then you can uncheck anything that you do not want to move and try the above steps again. 
After you reassign the redemptions to
Temporary Holding, an email is sent to inform the retailer that you set their
program to Temporary Holding, so they know they need to update their
fulfillment partner.
If you need any assistance, please contact our Support team at distributor@astroloyalty.com