Knowledge Base
Astro Distributors
Need help navigating your distributor portal? Read the available articles and or submit a help ticket, We're here and happy to help!
Recent Articles
Rebate Unfulfilled | How to Decline a Batched Redemption
1. Go to the Rebate Dashboard: 2. Click Unfulfilled Batches on your Unfulfilled Free Goods dashboard 3. Find & Select the Batch Description that houses the redemption you want to decline. 4. Locate the item in the batch and click on the Program Name ...Rebate Unfulfilled | How to Unbatch a Single Redemption
1. Go to the Rebate Dashboard 2. Go to Unfulfilled Rebate Credits. 3. Click the Batch Description where the redemption in question is located. 4. Click on the Program Name listed next to the item that needs to be removed 5. Click the Location Name ...Rebate Unfulfilled | Undo an Entire Unfulfilled Batch
1. Go to your Rebate Dashboard 2. Locate the Batch Report under the Unfulfilled Batches section of your Rebate Dashboard. 3. Click the Batch Description of the report that needs to be unbatched. 4. Verify that the redemption in the batch you selected ...Rebates Unbatched | How to Reassign Retailer Programs to Temporary Holding
This option is intended only if you do not service a retailer for a particular brand(s). This option changes the distributor on the retailer's program to Temporary Holding. 1. Check only the boxes next to the retailer's redemption you want to remove ...Rebate Fulfilled Batches | How to Decline a Redemption
1. Go to your Rebate Dashboard. 2. Click Fulfilled Batches on your Rebate dashboard. 3. Find & Select the Batch Description that houses the redemption you want to decline 4. Locate the item in the batch and click on the Program Name of that item 5. ...
Popular Articles
Overview | Distributor and Direct Fulfillment Accounts
Once you log into the Distributor Portal, the landing page will offer two options, the Free Goods Dashboard or the Rebates Dashboard. Both the Free Goods Fulfillment and Rebate Fulfillment will house reports of redemptions submitted by retailers and ...Free Goods Unfulfilled | How to Unbatch a Single Redemption
1. Go to the Free Goods Dashboard 2, Go to Unfulfilled Batches. 3. Click the Batch Description where the redemption is located. 4. Click on the Program Name listed next to the item that needs to be removed. 5. Click the Location Name affiliated with ...Fulfillment Setup | Distributor and Direct Fulfillment Accounts
We thought it would be useful for you to see exactly how these portals are constructed so you can better understand how we make your fulfillment portal available to the retailers who enroll and select you as their distributor. We will go over how the ...Reports | Participating Retailers
To see which retailers have enrolled in programs and selected your distribution company as their fulfillment partner, click Reports and select Participating Retailers. The Participating Retailers page gives distributors the ability to view which ...Reports | Account Number Changes
The Account Number Changes page allows distributors to update retailer account numbers and export customer lists. To update a retailer account number, type in the box found under the Account Number header; make sure you save the number before ...